Synergistic modeling of call center operations.

@article{Dietz2006,
author = {Dietz, Dennis C., Vaver, Jon G.},
journal = {Journal of Applied Mathematics and Decision Sciences},
language = {eng},
pages = {Article ID 53928, 13 p.-Article ID 53928, 13 p.},
publisher = {Hindawi Publishing Corporation, New York},
title = {Synergistic modeling of call center operations.},
url = {http://eudml.org/doc/129499},
volume = {2006},
year = {2006},
}

TY - JOUR
AU - Dietz, Dennis C.
AU - Vaver, Jon G.
TI - Synergistic modeling of call center operations.
JO - Journal of Applied Mathematics and Decision Sciences
PY - 2006
PB - Hindawi Publishing Corporation, New York
VL - 2006
SP - Article ID 53928, 13 p.
EP - Article ID 53928, 13 p.
LA - eng
UR - http://eudml.org/doc/129499
ER -