Formal Methods to Improve Public Administration Business Processes
Andrea Polini, Andrea Polzonetti, Barbara Re (2012)
RAIRO - Theoretical Informatics and Applications
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Starting from late 90’s the public administration has started to employ a quite relevant amount of its budget in developing ICT solutions to better deliver services to citizens. In spite of this effort many statistics show that the mere availability of ICT based services does not guarantee per se their usage. Citizens have continued to largely access services through “traditional” means. In our study we suggest that the highlighted situation...