The future or graphical communication education in the new South Africa.
Pretorius, Johann (1999)
Journal for Geometry and Graphics
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Pretorius, Johann (1999)
Journal for Geometry and Graphics
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Journal of Applied Mathematics and Decision Sciences
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L.B. Rall (1974)
Aequationes mathematicae
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This paper deals with communicational breakdowns and misunderstandings in computer mediated communication (CMC) and ways to recover from them or to prevent them. The paper describes a case study of CMC conducted in a company named Artigiani. We observed communication and conducted content analysis of e-mail messages, focusing on message exchanges between customer service representatives (CSRs) and their contacts. In addition to task management difficulties, we identified communication...