Displaying similar documents to “Moment estimation of customer loss rates from transactional data.”

Maximum likelihood estimates and confidence intervals of an M/M/R/N queue with balking and heterogeneous servers

Kuo-Hsiung Wang, Sheau-Chyi Chen, Jau-Chuan Ke (2004)

RAIRO - Operations Research - Recherche Opérationnelle

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This paper considers an M/M/R/N queue with heterogeneous servers in which customers balk (do not enter) with a constant probability ( 1 - b ) . We develop the maximum likelihood estimates of the parameters for the M/M/R/N queue with balking and heterogeneous servers. This is a generalization of the M/M/2 queue with heterogeneous servers (without balking), and the M/M/2/N queue with balking and heterogeneous servers in the literature. We also develop the confidence interval formula for the parameter...