Synergistic modeling of call center operations.
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This work was supported by the Bulgarian National Science Fund under grant BY-TH-105/2005. This paper deals with a full accessibility loss system and a single server delay system with a Poisson arrival process and state dependent exponentially distributed service time. We use the generalized service flow with nonlinear state dependence mean service time. The idea is based on the analytical continuation of the Binomial distribution and the classic M/M/n/0 and M/M/1/k system....
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Kasahara, Shoji, Takagi, Hideaki, Takahashi, Yutaka, Hasegawa, Toshiharu (1996)
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Composite Web Services (CWS) aggregate multiple Web Services in one logical unit to accomplish a complex task (e.g. business process). This aggregation is achieved by defining a workflow that orchestrates the underlying Web Services in a manner consistent with the desired functionality. Since CWS can aggregate atomic and other CWS they foster the development of service layers and reuse of already existing functionality. An important issue in the deployment of services is their run-time...
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