We consider a system consisting of two not necessarily identical exponential servers having a common Poisson arrival process. Upon arrival, customers inspect the first queue and join it if it is shorter than some threshold n. Otherwise, they join the second queue. This model was dealt with, among others, by Altman et al. [Stochastic Models20 (2004) 149–172]. We first derive an explicit expression for the Laplace-Stieltjes transform of the distribution underlying the arrival (renewal) process to...

We consider a system consisting of two not necessarily identical exponential servers having a common Poisson arrival process. Upon arrival, customers inspect the first queue and join it if it is shorter than some threshold n. Otherwise, they join the second queue. This model was dealt with, among others, by Altman et al. [Stochastic Models20 (2004) 149–172]. We first derive an explicit expression for the Laplace-Stieltjes transform of the distribution underlying the arrival (renewal) process to...