Scatter Search Based Metaheuristic for Robust Optimization of the Deploying Of “Dwdm” Technology on Optical Networks With Survivability José A. Moreno Pérez, Belén Melián Batista, Manuel Laguna (2005) The Yugoslav Journal of Operations Research
Synergistic modeling of call center operations. Dietz, Dennis C., Vaver, Jon G. (2006) Journal of Applied Mathematics and Decision Sciences